Cetrix Services
Salesforce is at the heart of Cetrix solutions for digital transformation
Salesforce, #1 CRM Advantages:
Ease of Use- Excellent Functionality and Integration
- Flexibility and Customization
- Outstanding User Resources
- The AppExchange
Salesforce provides various benefits to different customers, meeting its users on their own terms and helping them find solutions to their own unique sets of problems and needs. Salesforce is rapidly innovating and positioning itself to stay competitive and relevant in the cloud and CRM landscape for the long-term.
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Business Process Optimization
A core part of Digital Transformation is updating or creating business processes that allow your business to operate more effectively. We will consult with you to understand what your current business processes are, and help update and create existing and new processes using state-of-the-art technology.
Customer Engagement Optimization
If you struggle gaining an understanding of your customers, you’re not alone. We can help you gain actionable insights into the customer journey with analytics and systems that will help transform the way you engage your customers and prospects.
Business Model Optimization
Digital Transformation can change the way in which you do business, from how you market to your audience to how you sell to them. We can assist by recommending best practices and world-class tools to aid your Digital Transformation and update your business to the digital age.
Integration expertise
We understand that your technology ecosystem may be made up of legacy systems that still contain useful information. We are experts in both systems integration and data migration. We will move your data from one platform to another and integrate one system to another if needs be
Marketing Automation and
Inbound Marketing
We use world-class inbound marketing and marketing automation systems to help optimize your marketing funnel, lead acquisition and your company’s brand. We couple this with vast experience in digital and online marketing to ensure the strategy we create is just right for you.
Sales Technology
We use advanced Customer Relationship Management (CRM) tools to help organize your sales funnel, help meet your targets and gain detailed insights into the performance of your business. Using this technology along with our expert services, consultation, and training, allows you to continuously improve.
Call-center Technology
Connecting front-line support and customer care to the rest of your business can be difficult without the right technology in place. We provide best-in-class phone and VoIP (Voice over IP) technology along with a suite of analytics to help connect the dots between your Service departments and the rest of your company.
Partners
What our clients say about us
Cetrix has been great to work with. I can say for certain that I would not have been able to wade into the deep waters of Salesforce without their guidance. Fortunately, they made themselves available to answer all my questions – from the basic to the complex – always with patience and understanding. I look forward to working with Cetrix again in the future.
Teddy Teece
Entrepreneur in Residence - Propeller Venture Capital
“Our team had never used a CRM system, but people at Cetrix walked us through every step as patiently as they could. What I really loved was that they were able to add valuable suggestions to enhance our CRM site. Cetrix has truly been one of my best experiences, and we now consider them as part of the team.”
Nicole Ford
Director, HBCU Tours
They are incredibly patient, and are very good at being able to communicate the complexities of a project and act as partners in identifying solutions. Finding time to meet with them was never an issue, and their response time for urgent matters and questions was very fast. We were also impressed that they resource generously against projects, bringing experts with special technical knowledge into strategic conversations. We never felt like they were ‘winging it,’ and they also navigated effectively across a number of stakeholders within our company who were tangentially involved in the project.
